Here is our latest information regarding the current Coronavirus (COVID-19) situation.
As a result of the Coronavirus (COVID-19) pandemic and the recent Government restrictions, all booked events are frozen up until 30 April 2020. We are in unchartered territory at the moment due to our customers not being permitted to attend our venues and our venues having to close. We have therefore amended our booking terms to make them more flexible to our customers during this unprecedented situation.
We are offering all customers with bookings due to take place up to and including the 30th April, the following flexible options:
Bookings can be placed on hold, postponed for a future date of your choosing. No date or time restrictions (depending on availability) all change of date and rescheduling fees will be waived.
Alternatively, for customers that are unable to attend the same location on a future date, we are offering credit vouchers to the full value of their payment made. These credit vouchers will be valid for a full 12 months from the original event date. They will be valid at over 2000 activity centres across the UK and Ireland offering activities as diverse as paintballing, skydiving, bungee jumping, skydiving, surfing, archery, go karting, rally driving, hot air ballooning … in fact over 100 different activity categories with around 15,000 unique experiences on offer!
They can also be gifted to someone else if you’d prefer.
We are in the process of contacting all customers that have booked events, between now and the end of April, to advise on their booking. Please keep an eye out for email updates.
If your event is confirmed for after these dates they are still currently set to go ahead as planned.
Unfortunately at this moment in time our bookings team are unable to take calls.
If you have any questions at all please use the contact us form or reply through your event email.
Please bear with us. We will respond as soon as possible and are dealing with the most imminent bookings first.